User guides in several languages
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What does flat rate mean?
Flat rate means the price remains the same, regardless of travel time, route or payment method. You will not be subject to surprising extra charges or price hikes in form of “road tolls”, “credit card extra charges”, “parking fees”, or “tips” after you have made your purchase. Instead, you have the peace of mind knowing everything has already been taken care of and you can just sit back and enjoy the ride.
Why do I need to have a functional telephone at the time of the pick-up?
The most common causes for inconvenince and grief with pick-ups are the switched off mobile phone after the flight, and the incorrect telephone number provided to Cabforce in the booking details.
At airports, train stations and other busy locations, there is always the chance that the passenger misses the driver. If this happens, the telephone is the only quick remedy available. If you do not make contact with the driver by the time of the pick-up, and you cannot be reached in the number you have provided, there is nothing our Customer Service can do to help you.
If the pick-up time is close and you do not have a functional mobile phone to make the important call, find the nearest public telephone and call the Customer Service immediately for assistance.
If you know in advance that you will not have a functional personal mobile phone available to you, make sure to mention this when making the booking, or ask our Customer Service for alternatives before making the booking.
What does certified car mean?
We accept only licensed taxi and private hire car companies as our suppliers, which are reputable and have a process for quality control within the fleet they operate. We screen all suppliers before added to our service for safety and quality.
Before acceptance, we also conduct mystery shopping to monitor the quality or both their fleet and their contact center. All the cars and drivers need to have locally applicable licenses and insurances.
How secure is our online payment?
It is secure. We use a payment gateway solution and we do not store your credit card information in our database. All connections are secured and we encrypt all your personal details in our databases.
I’m an assistant and I book cars frequently for others, how do I do that?
You need an account to do this, so make yourself an account with your own contact details. Once you are logged on the site, your contact details will be pre-filled to speed up the booking process.
You can then change your details to the lead passenger contact details, while maintaining yourself as the person who made the booking. That way both you and the passenger receives the same confirmation messages without manual effort in sending the vouchers and confirmations.
Can I book with my mobile device?
Our website is optimised for latest mobile browsers. You can also download our application for iPhone from the App Store.
Is my booking complete immediately after I submit it?
No. After you submit your booking it goes to selected supplier for a review. We always confirm the availability for the car of each booking. In the event that we are unable to meet your booking request, we will send an email and text message to you to advice that the booking was not successful.
Where do I see the status of my booking?
You can check the status of your booking at www.cabforce.com. Sign in with your email and password you have received when booking for the first time – or when registering with us – and check the My Bookings tab on the top right corner of the web page. Soon this will be possible also with a mobile application.
How can I be sure that the car comes?
You will receive a confirmation for your booking by email and text message, which means that a car has been reserved for you to carry out your transfer as requested.
What if the car does not come?
If traffic conditions, or other unexpected hinders prevent your car from arriving in time, you will be notified immediately when it becomes obvious that there is a delay. In case you have not been contacted, check that your mobile is switched on and operational, and contact our 24/7 help desk immediately.
What does Cab Arrival Guarantee mean?
We will do everything possible to ensure the car is waiting for you at pickup. However, cars may break down, and accidents or human errors may sometime happen. If the car for some reason is not able to make it to pick-up in time, you are obviously not charged anything, and as a compensation for the inconvenience, we will provide you a promo code which gives 50% discount for the next ride.
What is the procedure at airports? How do I find my driver?
Your Travel Voucher will have instruction on how to find your driver, specific for the pick-up location. When using Meet and Greet service, your personal driver will be waiting for you and holding a green Cabforce sign with your name on it. If you want some other text on the sign, e.g. your company name, please add the request to Additional Information in your booking.
What if my flight is delayed or early?
If you choose the Meet & Greet service, your flight arrival is monitored and the pick-up time is adjusted accordingly without extra cost. The Meet & Greet service means that you pay for the convenience of someone taking care of your transportation, regardless of your flight being one hour early or six hours late.
What if my flight is cancelled?
Our normal cancellation policy will apply. If you are not aboard the connecting transfer you specified, or it is cancelled, you need to inform Cabforce about the altered travel plans, or to cancel the booking yourself.
How does the driver know that I am the right passenger and nobody else takes my paid cab?
The driver will ask for your name, or your booking number, and might ask to see the booking voucher you received by email and text message. Please have it with you either on paper or in your mobile device for reference.
How do I modify my booking?
Certain changes are subject to reconfirmation. The most common are the address changes, since this often affect the price of the booking (a one corner down the road might increase or decrease the length of the journey considerably, due to things like freeway ramps, one-way streets, etc). Changed price is subject to reauthorization of the credit card and the acceptance of the service provider.
Altered time must also be reconfirmed by the service provider as the fleet often have very different booking situations depending on the time and the day.
Therefore, when making a fundamental change to the booking it is always best to cancel the original booking and make a new booking. Cancellation is free of charge 2h before the pick-up.
How much luggage I can have?
When selecting the vehicle, pay attention to a suit case icon next to the car. This is the number of standard sized suitcases each vehicle can carry comfortably. In the event you wish to exceed the recommended luggage capacity you might experience inconvenince during your transfer (e.g. having to travel with your luggage in the cabin). If you have special needs for the luggage, e.g. skiis, extra large suitcases, make a note of it on the additional information field, or ask Customer Service before making the booking. Please note, the driver will have the right to deny the transfer of any hazardous or otherwise unsuitable luggage based on the local road and traffic safety regulations, or to protect the car from damage.
What if my plans change?
When you make a booking through Cabforce.com you enter in to an agreement between you and the Supplier. The Supplier is only responsible to carry out your booking as stated in the Travel Voucher. Minor changes to the booking, such as extra waiting time, can be covered from the cover fund reservation up to the double of the value of the booking. If you wish to make significant changes to your booking, such as change the vehicle, change the pick-up date, or alter the route significantly, you must cancel your original booking and make a new one.
How do I file a complaint or let you know if I was not happy with the service?
Contact our 24/7 Customer Service, or email your complaint in writing to email@example.com. We take all complaints seriously and aim to resolve any conflicts quickly and fairly for all parties involved.
Refund claims must be made in writing to firstname.lastname@example.org and within 14 days of the travel.
How do I get refunds for VAT for my company?
Value Added Tax is specified in the invoices and receipts. You can arrange the VAT refund through your normal national/international VAT claiming process.
I spotted a problem in the service or I have an idea how the service could be improved. What should I do?
We monitor our servers 24/7, but when dealing with computers something can always happen. We react automatically to service outages 24/7. Contact the Customer Service by phone, or send an email to email@example.com.
How do I cancel my account?
We have the right to remove inactive accounts after 12 months according our data retention and data lifecycle policy. To remove your account manually, log in to www.cabforce.com and choose “Cancel my account”. You also have the right to demand that any false, unnecessary, deficient or outdated personal data be corrected or removed.
How do I get airline reward points with Cabforce?
Cabforce works together with some selected airlines and provides airline reward points for taxi rides. Points are added to your airline reward account monthly for completed and paid rides. You will need to add your reward identifier or membership number at the time of booking to be eligible for points.
I forgot to add my reward number when booking, what should I do?
If you have booked rides without entering your airline rewards membership number, it’s possible to earn points for these rides retroactively for three months after the ride has been completed. Please send email to firstname.lastname@example.org and inform your name, Cabforce booking number (like xxx-yyyy-z) and your airline rewards program membership number. You will only receive points if you were a Finnair Plus member on the date of travel.
I did not get points for my ride, what should I do?
Please contact us at email@example.com and provide your membership number and Cabforce booking number (like xxx-yyyy-z). We will process your request during European office hours within a week.